REFUND POLICY

Important: we do not offer free returns — the customer is responsible for the return costs, except when the item is defective or not as described (see below).

Can I return my order? Yes, within 30 days of receipt, provided: the item is in original condition with all parts and packaging; shows only signs of normal use (no damage from negligence or misuse); hygiene-related products are returned properly cleaned; and the customer bears the return shipping costs. Returns are processed within 7 business days. RTD COMMERCE LLC / Atelier Tan Singapore may refuse returned items that show use or damage not attributable to us.

Defective or incorrect items If your item arrives defective, damaged or not as described, contact us within a reasonable time of receipt with photos of the issue. In that case we will cover the return shipping costs and offer a replacement or a full refund, in accordance with applicable consumer law.

How do I return my order? Email info@ateliertan-singapore.com with: order number, reason, a photo (if damaged), full name and address. Important: do not send the return to the sender's address — we provide the correct return address after review.

Cancellation You may cancel your order within 30 calendar days of receiving the last item. Since orders are processed quickly, they cannot be cancelled once in transit; in that case follow the return procedure after receipt. You may inform us of your intention to cancel by a clear written request via email.

After cancellation We refund all payments received via the same payment method, within a maximum of 30 days of receiving the returned products. Keep proof of return shipment.